Get in Touch with goBuy

Have questions about our products or services? We're here to help! Reach out to us and we'll get back to you as soon as possible.

Call Us

Speak directly with our support team

(+250) 790 104 332

WhatsApp Available

Email Us

Send us a message anytime

support@gobuy.rw

24/7 Response

Visit Us

Our office location

Kigali, Rwanda

KG 15 Ave, Kimisagara

Send us a Message

Fill out the form below and we'll get back to you within 24 hours.

Customer Support

Monday - Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 10:00 AM - 4:00 PM

Get instant help via WhatsApp

+250 788 446 963

We typically respond within 2-4 hours during business hours

Need Immediate Help?

For urgent matters, contact us directly

Frequently Asked Questions

Quick answers to common questions about our services

How do I place an order?

Simply browse our products, add items to your cart, and checkout via WhatsApp. Our team will contact you to confirm your order and delivery details.

What payment methods do you accept?

We accept cash on delivery and mobile money payments (MTN Mobile Money, Airtel Money). Payment is made when your order is delivered.

Do you offer delivery?

Yes! We offer free delivery within Kigali and paid delivery to other areas in Rwanda. Delivery times vary based on location.

Can I return products?

Yes, we have a 7-day return policy for unopened products in original condition. Contact us for return instructions.